The national flag carrier of Indonesia, Garuda Indonesia has bagged the “The World’s Best Cabin Crew” airline for fifth consecutive years (since 2014) from Skytrax, an independent London-based flight service rating agency.

“The World’s Best Cabin Crew 2017” award was presented by CEO of Skytrax Edward Plaisted to CEO & President Garuda Indonesia Pahala N. Mansury at Langham Hotel, London, on 17 July, coincides with the biggest event air show in the world, Farnborough Airshow 2018.

 Garuda Indonesia
Photo courtesy: Garuda Indonesia
Garuda Indonesia Skytrax Awards
Photo credits: Garuda Indonesia

The awarding session was also witnessed by the Services Director of Garuda Indonesia Nicodemus P. Lampe. CEO & President of Garuda Indonesia, Pahala N. Mansury said that the achievement as The World’s Best Cabin Crew is a pride for Garuda Indonesia. We proudly presents this achievement to Indonesia, which will soon celebrate the nation 73th independence day on 17th August 2018.

“The World’s Best Cabin Crew is amongst the most highly prestigious airline award. To have successfully secured this award for five consecutive years is unbelievably amazing, and we are enormously proud of this achievement”, added Pahala. “This achievement also makes Garuda Indonesia as the only airline in the world to successfully defend the title of “The World’s Best Cabin Crew” for five years in a row. This appreciation certainly has its own meaning for us amid various operational performance challenges faced by the company, Garuda Indonesia successfully proves its commitment in presenting the best quality of cabin crew service that is recognized world “.

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Bali temple Indonesia
Para Ulundanu, Bali, Indonesia. Photo credit: Indonesia Tourism Board

Furthermore Pahala said, “Achieving this accolade is certainly an honor for all of Garuda’s dedicated employees – and in particular our cabin crews, who have embraced the challenge together to achieve a high level of “Service of Excellence” and present Indonesian hospitality to the world. This award will truly serve as further inspiration for us to remain and even improve further, while it will also become a firm recognition of the sustained development we have continued over the recent years, not only in terms of services, but also throughout all aspects of our company”.

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Lake Toba Sumatra Indonesia
Lake Toba in North Sumatra. Photo credit: Indonesia Tourism Board

The recognition of this airline brand as “The World’s Best Cabin Crew 2018” is based on the assessment through the “Customer Satisfaction Survey” conducted by Skytrax globally involving more than 18 million passengers. The survey was conducted on more than 245 international airlines, and held annually by measuring 41 major aspects related to products and services provided by airlines. Skytrax CEO Edward Plaisted said the “World’s Best Cabin Crew” award is one of the most prestigious honors in the world of aviation. To have secured this award for five consecutive years is remarkable and unprecedented and the staff and management of Garuda should be enormously proud of this achievement. “Maintaining the best predicate is not an easy thing. We believe that everyone in Garuda Indonesia has worked hard especially in providing the best service. This achievement will certainly bring the name of Indonesia in the eyes of the world “explains Edward.

Garuda Indonesia
Business class meal service at Garuda Indonesia. Photo courtesy: Garuda Indonesia

Meanwhile, Indonesia Ambassador to the United Kingdom and Ireland Rizal Sukma said: “This award is a truly special achievement. The achievement of 5 consecutive years for the same field, shows the success of Garuda Indonesia in maintaining the best service to the customers. This is also an evidence of Garuda Indonesia effort in showing the main image of the Indonesia, through its cultural richness and hospitality.” In addition to winning the “World’s Best Cabin Crew” for the fifth time, through the Skytrax awards, Garuda Indonesia also maintained its performance as Top 10 World’s Best Airline.

Borobudur Indonesia
Borobudur. Photo credit: Indonesia Tourism Board

The overall achievements at the Skytrax Awards event also complement the world’s recognition of this airlines which previously also managed to maintain the status as a five-star airline obtained through an independent audit process thoroughly to the performance and quality of service Garuda Indonesia. Previously, on July 11, Garuda Indonesia and its subsidiary, Citilink Indonesia also won the “TripAdvisor Traveler Awars Choice” hosted by TripAdvisor – the leading travel site in the world. For the second consecutive years Garuda Indonesia was named the best airline in Indonesia, while Citilink Indonesia, a subsidiary of Garuda Indonesia in the Low Cost Carrier service line, won the award for “Best Low Cost Airlines – Asia” for the first time. In addition to being the best airline in Indonesia, Garuda Indonesia also succeeded in rating “Travelers ‘Choice Winner, Major Carriers – Asia” and “Travelers’ Choice Winner, Economy Class – Asia”. The award was awarded following the official announcement by TripAdvisor on April 9, 2018 after completing the best airline ratings survey around the world.